• What payment methods do you accept?
• Is there a minimum contract length for web hosting?
• Can I cancel my web hosting account at any time?
• Can I upgrade or downgrade my web hosting account at anytime?

• How do I check my e-mail through a web browser?
• How do I set up e-mail accounts in Outlook or Eudora?
• How do I create a new e-mail address?
• How do I change my e-mail password?
• How do I add a Forwarding E-mail Address?
• How do I add a Mailgroup? (an e-mail that forwards to more than one address)
• How do I add an Autoresponder?

• How come I do not see the current changes made to my site?

• How do I check my Web Statistics?
• How can I tell how many visitors go to my website?

• What is your DNS information?

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as personal checks, business checks, money orders, and PayPal.
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Is there a minimum contract length for web hosting?
No, you are not locked into any contract length. If you paid in advance and decided to cancel your service in the middle, you would be reimbursed for the time that you did not use.
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Can I cancel my web hosting account at any time?
Of course. All we ask is that you send us a cancelation request by e-mailing us at accounts@ogdenwebdesign.com.
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Can I upgrade or downgrade my web hosting account at anytime?
Yes. There are no setup fees regardless of which direction you move.
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How do I check my e-mail through a web browser?
  1. Go to http://YourDomain.com/mail (use your domain name in place of YourDomain.com)
  2. Enter your username, which is username@yourdomain.com.
  3. Enter your password
  4. Click "Login"
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How do I set up e-mail accounts in Outlook or Eudora?
  1. Open Outlook or Eudora
  2. Go to "Tools" and the choose "Accounts"
  3. Click "Add" and then choose "Mail"
  4. Enter the Display Name (how you would like your name to appear in other mailboxes)
  5. Your Incoming mail server is a POP3
  6. Your Incoming mail server is: YourDomain.com
  7. Your Outgoing mail server is set by your Internet Service Provider. Contact your ISP to
      find out what your outgoing mailserver should be set to.
  8. Enter the Account Name (your entire e-mail address)
  9. Enter your Password
  10. Make sure the "remember password" box is checked
  11. Once all of the information is entered, click "Next" and then "Finished"
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How do I create a new e-mail address?
  1. Log into your account as the Domain User
  2. Click the "Mail" button
  3. Click the "Add New Mail Name" button.
  4. Enter the mailname and password and then click OK
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How do I change my e-mail password?
  1. Log into your account as the Domain User
  2. Click the "Mail" button
  3. Click on the mailbox you would like to change
  4. Change your Password and click "Update" at the bottom of the page
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How do I add a Forwarding E-mail Address?
  1. Log into your account as the Domain User
  2. Click the "Mail" button
  3. Under "Create new mail name", enter the new mail name you would like to add
  4. Click the "Add" button on the right
  5. Check the "Redirect" box
  6. Enter the e-mail address you would like that mail forwarded to
  7. Click the "Submit" button at the bottom of the page
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How do I add a Mailgroup? (an e-mail that forwards to more than one address)
  1. Log into your account as the Domain User
  2. Click the "Mail" button
  3. Under "Create new mail name", enter the new mail name you would like to add
  4. Click the "Add" button on the right
  5. Check the "Mailgroup" box
  6. Click the "Add" button and a popup window will appear
  7. Enter or choose an address you would like to add to your Mailgroup and click "Add"
  8. Repeat steps 6 and 7 untill all addresses have been added
  9. Click the "Submit" button at the bottom of the page
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How do I add an Autoresponder?
  1. Log into your account as the Domain User
  2. Click the "Mail" button
  3. Under "Create new mail name", enter the new mail name you would like to add
  4. Click the "Add" button on the right
  5. Check the "Mail Autoresponders" box
  6. Click the "Add" button to the right to open the details page
  7. Create a name for the autoresponder so you can keep track of multiple autoresponders
  8. A new window will appear with the details of the autoresponder
  9. Request text: Choose either “always respond” or you can choose to have this autoresponder
      reply when specific text appears in the subject or body of the e-mail
  10. Enter the subject , reply-to address and text of the responding e-mail
  11. Leave the reply times and store options as their defaults
  12. If you would like the e-mail forwarded somewhere other than the e-mail address that
        the Autoresponder is setup for, enter it in the forward request box
  13. Click the "Update" button at the bottom of the page to add the Autoresponder
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How come I do not see the current changes made to my site?
In order to speed up web browsing, web browsers are designed to download web pages store them locally on your machine in an area called "cache". When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed. In order to clear your cache, follow the directions below, depending on the web browser you use.

America Online

1. From the "My AOL" menu, on the AOL toolbar
2. Click "Preferences", then click "WWW"
3. Look for the "Temporary Internet Files"
4. Click "Delete Files", then click "OK"

Internet Explorer

1. Up top in the pull-down menus, click Tools, then "Internet Options"
2. This brings up a dialog with 6 tabs across the top, click the "General" tab and then look for 'Temporary Internet Files"
3. Click "Delete Files" then click "OK"
4. Click "OK" again and this should clear all cached pages

Netscape Navigator

1. Up top in the pull-down menus, click "Edit" and then "Preferences"
2. Find "Advanced" and click the "+" sign in front of the word, "Advanced"
3. You'll see "Cache, Proxies, etc." Click "cache"
4. On the right you'll see, buttons labeled "Clear Memory Cache" and "Clear Disk Cache"
5. First, click "Clear Memory Cache" when the "?" dialog appears click "OK"
6. Then click "Clear Disk Cache", when the "?" dialog appears, click "OK"
7. Click "OK" again to close the Cache Dialog box

How can I tell how many visitors go to my website?
Webalizer is a very powerful tools for graphically tracking visitors to your site and it is included with every web hosting account for FREE. It provides you statistics on how long visitors were there, what pages they visited, and the order in which they were visited. With the advanced logging feature activated, it even captures what browser was being used and how the visitors found you, whether through a search engine or a website link.
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How do I check my Web Statistics?
  1. Log into your account as the Domain User
  2. Click the "Report" button
  3. Click the "Web Stats" Button
  4. Click on a month to see the detailed statistics
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What is your DNS information?
Primary Name Server: ns1.dnsmadeeasy.com
Secondary Name Server: ns2.dnsmadeeasy.com
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